Cancellation & Refund Policy

1. Our services

We sell travel services — tours and the services that come with them — not physical goods. There is no product to send back and no product warranty; this policy explains how a booked service is cancelled and how a payment is refunded.

2. Cancelling a booking

Each tour shows its cancellation policy on its page, at checkout and in your booking contract: the number of days left before the service decides how much of the price is kept as a cancellation fee. The policy you accepted when booking is the one that applies.

To cancel, use "Request a cancellation" on your booking page or contact us. We confirm the cancellation and the amount to be refunded in writing.

3. If we cancel

If we have to cancel a service — for example because there are too few participants, or because of weather or other circumstances beyond our control — we offer you another date or refund everything you paid, in full.

4. Refunds of card payments

• A card payment is refunded only to the card it was made with — never in cash, to another card or to a bank account.
• We start the refund within 14 days of confirming the cancellation, for the amount left after any cancellation fee. Only that part is refunded; the rest of the payment stands.
• When the refund shows on your card depends on your bank: usually within 2–10 working days, and with some banks on your next statement.
• A payment made in instalments is refunded under your bank's rules for instalment refunds; the instalments may be credited back over the same months.
• We refund the amount you paid, in the currency you paid. If your card is in another currency, your bank converts it at its own rate.

5. Refunds of bank transfers

A payment made by bank transfer is refunded by transfer to an account in the name of the person who paid, within 14 days of confirming the cancellation.

6. Questions

Write to info@viditravel.com or call +90 546 296 33 22 with your booking reference. Every payment and refund on your booking is listed on your booking page.