Privacy Policy

1. Introduction

Vidi Travel Turizm Hizmetleri Ltd. Şti. ("Vidi Travel", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a tour with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as data gathered automatically when you use our website:

• Contact details such as your name, email address, and phone number.
• Booking information, including travel dates, passenger details, and preferences.
• Payment information, processed securely through our payment providers.
• Technical data such as IP address, browser type, and device information.
• Usage data about how you interact with our website.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings and reservations.
• Communicate with you about your bookings and respond to enquiries.
• Send you marketing communications where you have consented to receive them.
• Improve our website, services, and customer experience.
• Comply with legal obligations and prevent fraud.

4. Sharing Your Information

We may share your information with trusted third parties who help us operate our services, such as hotels, transport providers, local tour operators, and payment processors. These partners only receive the information necessary to fulfil your booking.

We do not sell your personal data to third parties. We may disclose information where required by law or to protect our legal rights.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing of your data.
• Withdraw consent for marketing communications at any time.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@viditravel.com.